Terms and Conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by James Patrick Delicatessen of 11 The Weir, Hessle, East Yorkshire HU13 0SB. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org or by calling us on 01482 641 053.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. [Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form] (or) [Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been sent to you]. Our acceptance of your order brings into existence a legally binding contract between us.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to James Patrick Delicatessen LTD. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. Please note all images are for illustration purposes only. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
8. Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
9. Delivery charges
Delivery charges vary according to the type of goods ordered.
10.1 Our delivery charges are set out within the basket or on the checkout page within our website.
[10.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.]
[10.3 Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.]
10.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
11. Damaged goods
Our hampers are packed in such a way that they are suitable for travelling through multiple handling depots of carriers. However if any contents of our hampers are damaged on receipt please notify us within 48 hours of delivery in writing by fax or e-mail.
Damaged contents should be returned to us suitably packaged quoting the order number which can be found on your order confirmation, we will then refund or replace the item(s) concerned upon receipt and inspection. We reserve the right to refused replacement if we deem the item has reached you in satisfactory condition in the first instance.
Please note that under the Licensing Act 1964 it is an offence for someone under 18 to buy, or attempt to buy, intoxicating drinks, or for adults to buy or attempt to buy on their behalf. The maximum penalty is a fine of £1000. Some of the products offered for sale on this site contain intoxicating drinks. In accepting these terms and conditions, if you are purchasing products that contain intoxicating drinks, you are confirming that you are over the age of 18 and legally allowed to purchase alcoholic drinks and that they are not being sent to anyone under the age of 18.
Whilst we make every effort to supply items described in our detailed listings, in the event of supply difficulty, it may be necessary to substitute goods of an equal or higher value.
14. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
15. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
16. Cancellation rights
16.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items and perishable goods). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
16.2 If you have received the goods before you cancel your contract then [unless, under clause 13.2, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
16.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
16.4 Goods returned under the Distance Selling Regulations are not eligible for the a refund of the original delivery charges, any costs to return the goods will be paid by the customer.
16.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
17. Cancellation by us
17.1 We reserve the right to cancel the contract between us if:
17.1.1 we have insufficient stock to deliver the goods you have ordered;
17.1.2 we do not deliver to your area; or
17.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
17.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
18.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
18.1.1 to make good any shortage or non-delivery;
18.1.2 to replace or repair any goods that are damaged or defective; or
18.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
18.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
18.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
18.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
19. Content & Intellectual Property Rights
www.jamespatrick.co.uk its products and content is protected by national intellectual property. You are only allowed to use content found on this Website as expressly agreed by James Patrick Delicatessen LTD. Any reproduction or redistribution of our products and content may result in civil and criminal penalties. In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. www.jamespatrick.co.uk cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself. You should also agree that no joint venture, partnership, employment or agency relationship exists between yourself and James Patrick Delicatessen LTD. You will not express yourself as an employee, agent or representative of James Patrick Delicatessen LTD and we are not liable for any representation, act or omission on your part.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at James Patrick Delicatessen LTD, 11 The Weir, Hessle, East Yorkshire HU13 0SB and all notices from us to you will be displayed on our website from time to time.
21. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
22. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
25. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
26. Allergies & Intolerances
If you have any food allergies or intolerances, you must inform us at time of order.
Please note our food is produced in kitchens that handle nuts, some products are not suitable for people with severe nut allergies.
Please be aware that products may contain nut shells.